We replace or refund
For damage or a wrong item, we send a replacement when stock allows, or return the cash collected on delivery.
Returns & Refunds
If the parcel is wrong or damaged, tell us within two days.
Handmade goods are not factory-identical. A small difference in clay, weave, or dye is part of the piece. A crack, a stain from transit, or the wrong product is not.
Contact us within two days of delivery. Include the order number, the mobile used at checkout, and a photo of the problem. We answer on the same number.
What we cannot take back
Food that has been opened, and pieces you simply changed your mind about after they were used.
How the money returns
Because payment is cash on delivery, a refund is handed back with the pickup or sent as we agree on the call.
How to start
Use the contact form or WhatsApp. Do not refuse a damaged parcel without a photo — we need it to claim with the courier.